Shipping & Return/Exchange Policy

Shipping

Chateau Bel Age ships using third-party carriers. We cannot guarantee delivery dates or times — any dates provided are estimates — and we are not responsible for products lost or damaged while in the custody of the carrier.

  • United States — calculated by package weight, with a $7.50 minimum per order.
  • International — calculated by package weight at checkout. Please note that any customs duties, taxes, or import fees are the customer's responsibility.
  • Tracking — every order ships with a tracking number, emailed to you once your order has been processed.

Returns

At Chateau Bel Age, every piece is chosen with love, and we want you to feel wonderful in what you take home. Because we're a small shop offering one-of-a-kind and limited designer pieces, we kindly ask that you review our policy below before purchasing.

Our Quality Promise

If an item arrives with a genuine flaw or is materially different from its listing, we want to make it right. Email us at chateaubelage@gmail.com within 3 days of delivery with your order number and a clear photo of the issue. Because our shop responds Wednesday through Saturday, if your order arrives on a day we're closed, your 3 days begin on our next response day — we always take the timing of your delivery into account. Once we've had a chance to review it, we'll find the best solution together — that may be a repair, a replacement, store credit, or a refund, depending on the piece and the nature of the flaw. Because so many of our pieces are one-of-a-kind, an identical replacement isn't always possible, so we'll always work with you to reach a fair resolution. When an issue is confirmed on our end, we cover return shipping.

Please note: fit, personal preference (a print or color simply not being to your taste), and slight color differences between your screen and the actual piece are not considered flaws — they're handled under our standard return terms below. Every screen and every photo shows color a little differently, so please allow for minor variation between what you see online and the piece in your hands.

The Soul of Our Pieces

Many of our pieces are made from vintage, recycled, and hand-dyed textiles, sewn or finished by hand — and they carry what Valerie lovingly calls their "soul." Small variations are part of that soul: slight differences in color, print placement, or dye; gentle signs of age or wear in the original fabric; and little irregularities in weave, stitching, or finish. These aren't defects — they're the fingerprints of a one-of-a-kind piece, and no two will ever be exactly alike. Because this character is the soul of the garment, these natural qualities of vintage and upcycled materials are not considered flaws and aren't eligible for a fee-free return. Where a piece carries more notable character from its vintage life, we note it on the product page. (A true flaw — a hole, a failed seam, or an item materially different from its listing — is always covered under Our Quality Promise above.)

Standard Returns

Because our pieces are one-of-a-kind and limited, we ask you to choose thoughtfully before purchasing. If a return is still needed, here's how it works:

  • Returns are accepted on eligible items within 7 days of delivery. Items must be unworn, unwashed, and in original condition with all tags attached.
  • Whether an item is eligible for return is determined by Chateau Bel Age.
  • All approved returns are issued as store credit only (never a refund), less a 20% restocking fee.
  • Store credit never expires — use it anytime, online or in store, and it covers any price difference on your next piece.
  • Return shipping is the customer's responsibility.
  • Fit is the buyer's responsibility. Every product page lists detailed measurements — and we're glad to measure any piece before you buy — so a piece not fitting is not considered a flaw. A return for fit is still eligible, but is not fee-free; it's handled under the same terms above (store credit, less the restocking fee).
  • Preference — a color, print, or style simply not being to your taste — is the least-encouraged reason to return, so please be sure before you buy. It remains eligible within the 7 days, as store credit only, less the restocking fee.

Final Sale — No Returns

For hygiene and because of their limited nature, the following are final sale:

  • Sale and clearance items
  • Jewelry and earrings
  • Intimates and swimwear
  • All international orders
  • Magnolia Pearl items — due to the unique, handcrafted nature of Magnolia Pearl products, we cannot accept returns or exchanges on Magnolia Pearl clothing. Once an item leaves our boutique we can no longer guarantee its authenticity or original condition, which protects every customer receiving a genuine, unworn piece.

Any other final-sale pieces will be clearly noted on the product page.

How to Start a Return

Email us at chateaubelage@gmail.com with your order number within 7 days of delivery and we'll send simple instructions. (If your item arrived damaged or incorrect, please see Our Quality Promise above and contact us within 3 days.) Please note our shop responds Wednesday through Saturday — so if your order arrives on a day we're closed, your return window begins on our next response day, and we'll always take the timing of your delivery into account.

A Note on Fit

We want you to order with confidence. We're continually adding detailed measurements to our product pages — and if a piece you love doesn't list them yet, simply email us before you buy and we'll happily measure it for you. Fit is the one thing that's hard to judge online, so please never hesitate to ask; we'd always rather help you get it right the first time.

Thank you for shopping small and supporting our little corner of the world. Effective August 15, 2026.